My letter;

Dear Sir

I would like to complain about the road behaviour from one of your driver with a registration RV52 SFY this afternoon near Balham in London.

He appear to not give any consideration to anyone who’s also using the road, as I was cycling, he overtook me with little space to spare*, he drove onto my lane and I find myself having to swerve and brake at the same time to avoid getting caught under this particular HGV.

*(highway code 163: give motorcyclists, cyclists and horse riders at least as much room as you would when overtaking a car (see Rules 211-215)).

I think nothing of it, it’s possibly a poor judgemental on his part as we were approaching an island which forced him to make a poor choice of manoeuvre by accelerating and swerving in the nick of time avoiding the island, so I gave him the benefit of doubt.

The second time it happen, he also gave me so little space, I end up having to bang on the side of his door to get him to pay attention as I have no room to go again since the road has shorten ahead and forcing him to go on my lane, luckily he swerve and gave me room to escape.

As I was stopping at a traffic light, he decided to get out of his vehicle, walked toward me (3 cars away), and shouted at me right in my face, I could not tell you what he said at the time as I’m deaf and couldn’t understood him, I was naturally quite angry at the fact he didn’t realised how closed it he to causing manslaughter and shouted back as he walked back to his vehicle holding up the traffic.

I’m aware that the driver doesn’t represent your company, but with the manner he drive, I hope you’re now aware that his road behaviour could affect customer using your company, I am very sorry to be the bearer of bad news, but I’m sure you would want to hear about this ASAP rather than finding out that this particular driver cause injuries, even fatal to others on the road with the speed and manoeuvre he drive at.

Best Regards

Edward Scoble

Their respond;

Dear Mr Scoble,

I have just received a copy of your complaint regarding the behaviour of the driver of our vehicle RV52SFY.

Firstly,may I offer my sincere apologies both for the dangerous position you were placed in and by the consequent actions of the driver. This falls well below the standards we expect from drivers.

In this particular instance the driver was employed on a temporary basis for holiday cover.We have subsequently advised his agency of your complaint and instructed that he will no longer be permitted to drive a CCF vehicle.

Should you wish to discuss the matter further,please do not hesitate to call me on 0*********3.

Yours Sincerely

Dave Norton Branch Manager CCF Croydon

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